Director of Operations
Complete bio at Duke Baseball website
What do the first two hours of your day look like?
We always have a staff meeting mid-morning each day. So the first things that I do when I get to work is I try to anticipate what our staff will need to know to do their jobs this morning. Examples: Do we need parking passes for recruits this weekend? Do we need ticket requests? Are umpires set up and ready to go for scrimmages? I then try to make a do to list for the day putting the most important stuff first on that list. I know that after that staff meeting there will be a lot of things added to that list and I want to make sure I don’t forget anything. I also try to anticipate anything that we may need/want and how we can accomplish it. I think you are doing your job well when the staff asks questions or needs things and you have ready answers and/ or things.
Name one go-to resource that helps you with your duties.
I think too often we make our tasks very lonely and try to do everything ourselves. My greatest resource is the people I work with. I work with a tremendous coaching staff and a great head coach. I lean on those guys daily to accomplish what we need to for the program. They don’t mind one bit rolling their sleeves up and going to work. The people that work on our campus are tremendous. So in my day to day the greatest resource I have is the people around me.
If you could go back to your first day on the job and give yourself one piece of advice, what would it be?
You will figure it out. I came from a mid-major program where I had to do a lot of the operational type stuff as the pitching coach, and then you walk into an extremely well-run ACC program and you are responsible for all the operations. It seems like a very tall task. The first couple weeks you aren’t even sure where people’s offices are on campus, but you just stick your head down and go to work. After a month or two it gets easier and easier. Don’t be afraid to ask questions or to ask for help, but you will figure it out.
Name one new thing you want to accomplish this year?
We use a lot of technology in our program and we use some great systems, but the thing I want to do is make it easier for our coaches to access the information and to use the information. Having information is a great asset, but the organization that best applies that information is who wins. I want to streamline things so that our coaches can put the vast amount of data we collect to better use. If I had to say a number one goal that would be it. You can see how data driven the two teams in the MLB World Series are, and I can imagine they are very efficient in their use of that data. I want to do a better job of that for our coaches.
Best career or work advice you ever received?
My head coach at East Tennessee State, Tony Skole, always said, “If you want to be successful and move up in your profession, always give your boss what he wants — and then give him a little more.” I think that is true no matter the field. Your boss has a baseline of things he wants out of that position, but if that is all you give him is what he wants you’re doing the bare minimum. Give him more. Work to expand the role of your job don’t just be satisfied with checking boxes. Do excellent work.